Frequently Asked Question

Where to buy

Q: Where can I find a local dealer?

A: For Singapore and Malaysia, you can locate a dealer nearest to you by clicking on 'Stores' . For other countries, please contact your local Pioneer office for dealer information.

Service Centre

Q: Who should I contact to have my Pioneer player repaired in Singapore?

A: To get your Pioneer player repaired please contact,

Pioneer Electronics AsiaCentre Pte Ltd
(Service Centre)
2 Jalan Kilang Barat,
#04-02, Singapore 159346
Tel: (65) 6378 7888

With effective on 1st Sep 2021:

Operating Hours from Monday – Friday
9.00 AM to 12.00PM
1.00PM to 5.00PM

Closed on Weekends and Public Holidays

Company will be closed for holiday on:

  • 23rd October 2023
  • 29th December 2023
  • 2nd January 2024
  • 9th February 2024
  • 12th February 2024
  • 2nd May 2024
  • 24th December 2024
  • 31st December 2024

Q: Can I purchase products directly from Pioneer?

Unfortunately Pioneer do not sell directly to the public only through our dealer network. Please refer to our Where To Buy section on our dealer locations for more information.

Product Warranty Information

Q: I have purchased a Pioneer product, can I register the warranty online?

A. With Immediate effects, Pioneer had decided to cease online E-Warranty registration. Kindly keep both the original purchased receipt and customer's copy of warranty card for warranty claim. Meantime, if you have any questions, kindly contact our Service Department.

We look forward to your support and cooperation.

*Warranty is only valid for local products purchased from our authorized retailer, accompanied with original purchased receipt.

Q: Does Pioneer sell extended warranties on their products?

A: Pioneer does not offer extended warranty coverage.

Pioneer Spare Parts / Manuals

Q: Where can I get spare parts or operating manuals?

A: Spare parts and instruction manuals can be obtained from Pioneer Service Centre. Please contact our Spare Parts coordinator at 6378 7888 to check on stock availability.

You may also like to download instruction manuals from our online database.
Please click here to search for manuals.

Technical Guides to Pioneer Car Audio System

Q: Is my car stereo compatible with your CD changers?

A: It will only be compatible if it is a Pioneer model and has a 'P' in the model number i.e KEH-P or DEH-P.

Q: Can I play DVD-Audio discs on a CD player?

A: No, DVD-Audio discs cannot be played on a conventional CD player.

Q: What is the difference between DVD-Audio and CD?

A: DVD-Audio can provide much higher quality stereo than CD with a sampling rate of up to 192kHz for two-channel recordings (compared to 44.1 kHz for CD). DVD-Audio digital sound can be delivered with up to 24 bits of data (compared to 16 bits for the CD standard) and unlike CD, DVD-Audio has the ability to offer Advanced Resolution multi-channel sound. DVD-Audio discs may also offer visual content that can be accessed from on-screen menus. This may include text information such as artist biographies, playlists and lyrics; photo galleries; and even video clips.

Q: Is my Pioneer car stereo compatible with the iPhone 5 and Apple’s new iOS6?

A: Yes, your Pioneer car stereo is compatible with the iPhone 5 and iOS6. We have completed compatibility testing with our current line of car electronics in-dash audio video receivers. For a comprehensive guide on the extent of iPhone5 and iOS6 functionality with your car stereo model, please click here.