Service Charges
Pioneer is dedicated to bringing you the best products we can, and the best support possible. The Customer Service Team is committed to provide excellent customer service and support.
(Only applicable to Singapore)
With effect from 16th May 2019
| Car Products | Charges |
|---|---|
| Tuner/Equalizer/MD,CD & DVD receiver | $40 |
| Power Amplifier | $40 |
| CD & DVD Changer/DVD Player | $50 |
| High END CD Receiver/Receiver with Hard Disk | $60 |
| DVD AV receiver/ AV Master Unit | $60 |
| Audio system display | $60 |
| DJ Products | Charges |
|---|---|
| DJ Headphone | $30 |
| Speaker | $40 - $100 |
| Multi player/Effector/MEP | $60 - $120 |
| DJ Controller | $60 - $150 |
| DJ Mixer | $60 - $120 |
| Karaoke Amplifier | $80 |
| DJ DVD Player | $100 |
| Sound and Vision Mixer | $120 |
| Others | Charges |
|---|---|
| Service/Admin Fee for cancellation/No fault found | 50% of the labor fee |
| Tampered set (including the defacing / removal of serial number) / Set not authorised for distribution / retail in Singapore | 3x service charge |
Notes:
- Prices quoted are subjected to goods and services tax.
- Prices quoted are subjected to change without notice.
- Cash deposit of $50 - $100 may be required and will be determined on a case-to-case basis.
Pioneer reserves the right to reject out-of-warranty repair requests in situations where we have received official notification from our headquarters to cease the service repair activities for certain product models, in particular, when service parts for that product model is no longer available.
With effect from 16th May 2019, Pioneer ceases to distribute Pioneer Home Audio Products. After sales service for Pioneer Home Audio Products with exception of Plasma TV will be handled by the new distributor below.
Hwee Seng (Electronics) Pte Ltd
81 Genting Lane, #02-02 Everich Industrial Building, Singapore 349566
Tel: 6746 3355
Email: support@hweeseng.com
Website: www.hweeseng.com
For further details on product models which we have discontinued repair service activity, please contact our customer service hotline at 6378 7888.