Service Charges

Pioneer is dedicated to bringing you the best products we can, and the best support possible. The Customer Service Team is committed to provide excellent customer service and support.

(Only applicable to Singapore)

With effect from 16th May 2019

Car Products Charges
Tuner/Equalizer/MD,CD & DVD receiver $40
Power Amplifier $40
CD & DVD Changer/DVD Player $50
High END CD Receiver/Receiver with Hard Disk $60
DVD AV receiver/ AV Master Unit $60
Audio system display $60
DJ Products Charges
DJ Headphone $30
Speaker $40 - $100
Multi player/Effector/MEP $60 - $120
DJ Controller $60 - $150
DJ Mixer $60 - $120
Karaoke Amplifier $80
DJ DVD Player $100
Sound and Vision Mixer $120
Others Charges
Service/Admin Fee for cancellation/No fault found 50% of the labor fee
Tampered set (including the defacing / removal of serial number) / Set not authorised for distribution / retail in Singapore 3x service charge


  1. Prices quoted are subjected to goods and services tax.
  2. Prices quoted are subjected to change without notice.
  3. Cash deposit of $50 - $100 may be required and will be determined on a case-to-case basis.

Pioneer reserves the right to reject out-of-warranty repair requests in situations where we have received official notification from our headquarters to cease the service repair activities for certain product models, in particular, when service parts for that product model is no longer available.

With effect from 16th May 2019, Pioneer ceases to distribute Pioneer Home Audio Products. After sales service for Pioneer Home Audio Products with exception of Plasma TV will be handled by the new distributor below.

Hwee Seng (Electronics) Pte Ltd
81 Genting Lane, #02-02 Everich Industrial Building, Singapore 349566
Tel: 6746 3355
Email: support@hweeseng.com
Website: www.hweeseng.com

For further details on product models which we have discontinued repair service activity, please contact our customer service hotline at 6378 7888.